To provide feedback about a BBA Approved Product please use this form including as much information as possible. Thank you.
* Required field
Organisation (if applicable)
Contact Telephone No.*
I am a*
BBA certificate holderBBA Approved InstallerMember of the publicTrading Standards officerBuilding control officerOther professional body
Contact Telephone No.*
If you wish to provide a compliment about a BBA Approved product, please do so here.
The BBA can only consider your complaint if the issue has first been raised with the organisation who supplied the BBA Approved Product (the installer/certificate holder). Please check the box to confirm that you have done this and provide details below.
BBA Agrement Certificate Number.* (If unsure use the BBA website certificate search )
Please provide as much information as possible about how the BBA Approved Product has failed. This will be shared with the Certificate holder so please be as thorough as possible.
Has the organisation who supplied / fitted the BBA Approved Product sent you its final response?*
Has any remedial/corrective action been taken?*
If yes, what was the date of remedial action and what action was taken?
Have you reported your complaint to your Local Authority Trading Standards Department?*
Which Trading Standards Authority did you contact?
What is the name of your contact within Trading Standards?
Please provide any other information regarding your correspondence with Trading Standards.
Have you taken any legal action?*
Please provide details of any legal action taken.
Have you reported your complaint to any other body other than the organisation you are complaining about?*
Please provide details of the organisation/s you contacted.
List below any attachments, e.g. reports or photographs, have numbered them accordingly.
I would like the BBA to consider my complaint. I confirm that all the information I have given is true and accurate to the best of my knowledge.
The BBA will need to handle personal details about me in order to deal with my complaint; and the BBA will need to exchange information about my complaint with the company/person I have complained about and possibly others.
Signed (please enter your name)*
British Board of Agrément,
Herts WD25 9BA
+44 (0) 1923 665300
British Board of Agrément, a company limited by guarantee, registered in England No 878293.
Registered Office British Board of Agrément, Bucknalls Lane, Garston, Watford, Hertfordshire WD25 9BA
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