Complaints

This part of the website provides guidance on how to complain to the BBA.  

Our role is to provide reassurance about construction products and systems, especially innovative ones by:

• testing, assessing and certifying products and systems;
• inspecting the installation of products and systems
• assessing the competence of installers

If after reading this information you wish to address a complaint  to the BBA, please be assured that we will treat it seriously and ensure that:

• it is acknowledged;
• we get back to you quickly if we need additional information;
• it is dealt with in a considered, careful and timely way;
• a site visit is carried out promptly if we think that it can help resolve the complaint:
• you are kept informed of progress and advised of the outcome of our investigation.

Please note that any report produced by the BBA will be confidential to the BBA and the company under investigation.

What is your complaint about?

• a BBA Approved Product or Installer;

• a firm misusing the BBA logo or passing off;

• service provided by the BBA.

To make a complaint please complete and return the Complaints Form.