Complaints about BBA Approved Products or Installers

We can only consider complaints about products, systems and installers that are BBA approved and you can see these via the search area on this website.

The BBA does not insure or guarantee these products, systems or installers and is not responsible for individual installations. Therefore, your first contact in making a complaint in this category should be with the company which sold you the product or, if applicable, installed the product, i.e. the company with which you have a contract.

That said, we do have an interest in these types of complaint in relation to our monitoring of BBA Agrément Certificates and similar, and BBA Approved Installer Schemes. If you wish to assist in that regard, do inform us how the company reacts to, and deals with your complaint and we will take that into account as part of our monitoring of the Certificate or installer approval. In the vast majority of cases companies act reasonably and responsibly and resolve complaints quickly.

However, if you are dissatisfied with the company’s reaction or lack of response to your complaint, then we will take the matter up with the Certificate holder or the BBA Approved Installer as part of our monitoring role described above, but please bear in mind that it is not part of our remit to resolve individual customer complaints.

To make a complaint please complete and return the Complaints Form.