Beena brings with her substantial experience of working in the testing, inspection and certification industry together with a proven track record of building customer relationships and delivering successful business development strategies, gained both at the BRE and MMC specialist/proptech company Project Etopia.
In her new role she will champion the BBA’s intention to set exemplary standards of client involvement and communication and ensure agreed delivery deadlines are met. Beena and her team will be the focal point for clients, each of whom will have a dedicated account manager and clear structure/timeline for progression through product certification and other BBA services. This close relationship will continue through follow-up activities including post-certification inspections, certificate reviews and audits.
BBA Chief Executive Hardy Giesler, said: “The Client Engagement team is a key element of our wish to deliver a systemic approach to culture change and performance and we are delighted to announce Beena as its head. She has a wealth of experience and expertise, combining business development and growth with strong client management skills and a can-do attitude, all of which are integral to our aim of delivering sector-leading services backed by great customer service.”