Q2: What do you enjoy most about your role and do you face any challenges?
The variety of activities and particularly the subjects we assess all the time.
I started my role in the BBA as a project manager, later progressing to Team Manager and then on to Operations Manager. I have experienced all types of activities and challenges associated with these roles.
I enjoy the challenges and love when I can help, not only our clients achieve their outcome, but also in bringing improvements to help achieve our goals within the organisation.
I am a competitive person, and therefore achieving targets and ensuring the goals are met, are part of my daily routine. I enjoy celebrating with the team members that achieve highly or bring new ideas to the table, and recognise their input and efforts which help make our jobs exciting.
As in any role, there are of course, challenges – challenges in ensuring that compliance is achieved in all aspects of our work, achieving targets, ensuring our clients are satisfied with our service and also, to ensure that our own colleagues are happy and satisfied in their roles. Juggling all these types of challenges makes for an interesting Operations Manager role.