Setting the scene for an audit
‘I understand that people get nervous when the idea of an inspector visits site! That’s why, before we’ve done any of the official work, we make sure to get to know our client a little more. We understand the challenges they’re facing, and the pressures they’re under. We’re not there to spy or criticise, but rather to delivery our side of the deal that they’ve invested in, so that they are able to achieve what they set out to do; and that is to ensure that their product is demonstrated as fit-for-purpose, and ready for sale’, Mark says.
An audit usually consists of a specific set of actions; a combination of things to inspect and questions to ask, to assess whether all the criteria against which the certified product was approved, still apply. We understand that things change; new suppliers of raw materials appear, raw material makeup changes, process improvements take place; and it’s our role to assess the degree of that change, and the relevance that it may hold on the original certification.
‘Things have changed somewhat over the years. Gone are the days of pinstripe and clipboard. We are still professional, doing the job that we’re qualified to do – but with a new-found appreciation for the challenges our customers are up against, and even bigger respect for the role that we play as part of their process’, he adds.