The BBA is committed to delivering an exceptional client experience for all who engage with us. We hold quality and client-service at the heart of what we do, with commitment to uncovering areas for continuous improvement in the way we serve the market. We are committed to ensuring clear and accurate communication channels and expect our teams always be courteous and professional in their conduct; something we expect the same from those we engage with. Our duty of care remains to ensure that our people feel safe and confident in being able to deliver an exceptional experience to all who engage with our business.

Our Client Charter is a growing commitment; as an organisation that is transforming, there are always areas where we can do better, and so it is important for us to build on our benchmark; regularly seeking out opportunities to build on the level of service that our clients expect. If you’d like a copy of the BBA Client Charter, please let us know here.

If, at any point, members of our team feel threatened or are felt to be the recipient of abusive or inappropriate behaviour, our teams have been instructed to address the issue directly, reconvene any meetings or conversations where necessary, and escalate the issue to their manager.

The BBA operates a stringent Complaints Process where any client complaints are captured and dealt with. If at any point, clients feel that they are not receiving the level of service they require, we will be more than happy to log a complaint on their behalf and escalate appropriately towards resolution.

We remain committed to delivering an exceptional client experience, driving quality throughout our market; ensuring total peace of mind in the built environments we live, work, and play in.