All BBA Certified clients are proud to attain and maintain the highest standards of quality and safety.

Occasionally, some of those standards fall below our expected levels of acceptability. When we detect or are informed of these instances of malpractice, they are addressed by us in order to safeguard the reputation of the BBA and our clients. To that end, we receive information from the industry that supports the activities of our Audit, Inspection and Product Approval and Certification teams.

One important source of this information is Whistleblowing. The role a whistleblower plays within the industry to help keep it malpractice-free is invaluable and the BBA encourages any individual who wishes to raise a concern regarding a BBA certified product or system.

All Whistleblowers are treated with the utmost respect and any information we receive is completely confidential. Our staff are fully trained on our internal procedures and should they be contacted, callers can be assured of confidentiality from the start of the conversation.

Once this information has been received, we will review the information provided by and investigate where appropriate.

If you need to contact the BBA with any information on malpractices as it relates to construction products or services, you can do so in confidence by sending us an email.