At the heart of our Client and Service Charter is our commitment to supporting innovation and reliability in the construction industry through providing the same approach to robust and rigour throughout all our certification offerings. We strive to get it right, first time.

We believe that our clients have the right to know what level of service they can expect from us, all the time – even when we fall short of the very high standards we set ourselves.

The Charter is a growing commitment; as an organisation that is transforming, there are always areas where we can do better, and so it is important for us to build on our benchmark; regularly seeking out opportunities to build on the level of service that our clients expect.

If you’d like to request a copy of the BBA Client & Services Charter, we’d be happy to send you one.

Simply complete the form below.

Get in touch

Please complete the form below and we will contact you as soon as possible.

To help us to respond to your inquiry as quickly as possible, we have put a handy list of our services below.

  • ISO 9001

  • ISO14001

  • ISO 45001

  • Factory Production Control for UKCA/CE

  • UKAS Accredited Reinforcing Steel Scheme

  • National Highway Sector Scheme (NHSS)

  • Factory Production Control for EN1090 Structural Steel

  • Agrément Certificate
  • Reproduction Certificate

  • Highways Authority Product Approval Scheme (HAPAS)

  • Microgeneration Certification Scheme

  • Secured By Design

  • Certification in support of Product Conformity UKCA/UKTA

  • BBA Approved Installer Scheme

  • BBA Competent Person Scheme

  • BBA Gas Membrane Approved Installer Scheme

  • TrustMark Registration

  • TIMSA

  • High Friction Surfacing Installer Scheme

  • BBA UKAS Accredited Scheme PAS 2030

  • BBA Client Managed Inspection Service

  • Durability Testing

  • Mechanical, Physical and Structural Testing

  • Weather Resistance and Wind Serviceability Testing

  • Conformance Testing and Fit-for-Purpose

  • Thermal Performance Testing

  • Onsite Testing and Trials

  • Bespoke Testing